Refund policy

Crafted with Care. Checked at Every Stage.

Every piece we create is uniquely curated and crafted to order. Our team carries out rigorous quality checks at every stage—from printing and framing to hardware assembly and final packaging.

Each artwork is carefully inspected and securely packed to ensure it reaches you safely and in excellent condition, ready to be displayed.

7-Day Replacement Policy

We want you to shop with complete peace of mind. All our artworks are made to order, and we offer a 7-Day Replacement Policy for eligible cases.

What We Will Replace

We will replace your order if it arrives with:

  • Transit damage — Artwork or frame damaged during shipping.
  • Manufacturing or finishing defects — Significant defects in printing, framing, or assembly.
  • Wrong artwork/media — A different artwork or media than what was ordered.
  • Wrong size — A size different from the size selected and confirmed in the order.
  • Wrong frame — A frame different from the frame selected and confirmed in the order.
  • Incorrect product — Any product that does not match the confirmed order details.

Please note: We do not offer refunds or cancellations once an order has been processed for production.

We provide detailed product dimensions, specifications, artwork images, and videos to help you make an informed purchase decision before placing your order. The images and videos shown on our website are actual photographs and videos of the artwork we offer, so the artwork you receive will be true to what is shown.

Minor variations in colour, tone, brightness, or appearance may occur due to photography, lighting conditions, and differences in individual mobile, monitor, or screen settings. Such minor variations are not considered a product defect and are not eligible for replacement or refund.

Since every artwork is carefully crafted to order, we encourage you to review the product images, videos, dimensions, specifications, frame selection, and other details provided on the product page before placing your order.

How to Report an Issue

If your order arrives damaged, defective, or incorrect:

  1. Reach us within 7 days of delivery at contact@musenmount.in  7798950006 
  2. Include your order number, contact details, and a brief description of the issue.
  3. Attach clear photographs of the artwork, packaging, shipping label, and any visible damage or defect.
  4. For incorrect items, include photographs of the item received and its packaging, showing the product details or label.
  5. For transit damage, provide an unboxing video if available, preferably showing the unopened package, shipping label, and the damage as the package is opened.
  6. Keep the original artwork, packaging, and shipping materials until your claim has been reviewed and resolved.

Our team may request additional photographs or videos for verification. All replacement requests are subject to review and approval.

We do not accept returns or replacements for change of mind, personal preference, incorrect selection by the customer, or minor colour variations caused by lighting or screen settings.